Saeid Kajkolah
AI & Automation Implementation Specialist
Dordrecht, Netherlands
EU Residency — No Sponsorship
English — Advanced
Dutch — Learning
Italian — B2
Persian — Native
Introduction
About me
I configure and deploy AI-powered workflows and automation systems that solve real business problems. My core stack is the Microsoft Power Platform — Copilot Studio, Power Apps, Power Automate, and Dataverse — combined with conversational AI using OpenAI, Claude, and MCP-based integrations.
At Tiledesk I have been building AI agents and automation solutions for clients from discovery through to production, connecting platforms to CRMs, order systems, calendars, and enterprise tools. I communicate clearly with non-technical stakeholders and focus on solutions that deliver measurable results and actually get adopted.
3+
Years at Tiledesk
85%
Support reduction, e-commerce
23%
Revenue increase, Shopify
70%
Reduction in manual lead screening
What I do
Microsoft Power Platform
- Copilot Studio agent configuration and deployment
- Power Apps canvas application development
- Power Automate workflow design and error handling
- Dataverse data modeling and integration
- Power Fx server-side function development
- SharePoint integration and governance
Conversational AI & Agents
- AI agent configuration (OpenAI API, Claude API, Tiledesk)
- Multi-channel deployment — WhatsApp, voice, SMS, web
- Conversation flow design and human handoff logic
- MCP integrations (Claude, Google Calendar, Shopify)
- RAG system integration and knowledge configuration
- Prompt engineering and LLM behavior tuning
Automation & Integration
- Multi-step workflow automation (n8n, Make, Power Automate)
- API integration and webhook architecture
- CRM workflow design and lifecycle automation
- Lead qualification and scoring automation
- E-commerce backend integration
- Cross-system data sync and enrichment
Client Delivery
- Discovery sessions and requirements translation
- Full-cycle implementation — scoping to go-live
- Non-technical stakeholder communication
- Documentation and training material creation
- Team enablement and adoption support
Tools & Platforms
Copilot Studio
Power Apps
Power Automate
Power Fx
Dataverse
SharePoint
Power BI
OpenAI API
Claude API
Claude Cowork
Claude Connectors
MCP
Tiledesk
LangGraph
n8n
Make
Python
SQL
HubSpot
Salesforce
Dynamics 365
Zendesk
Work
Projects
Copilot Studio Multi-Channel Agent
Power Platform
Website, WhatsApp, voice, and SMS from one platform
Configured a Copilot Studio agent with Tiledesk as the orchestration and human handover layer. One solution, four channels, with context preserved across every escalation to a live agent.
Copilot Studio
Tiledesk
WhatsApp
Voice
Power Apps E-Commerce Platform
Power Platform
Real-time order management with integrated AI assistant
Canvas app connected to Dataverse for real-time product and order data management. Power Automate handles order processing flows. An AI assistant fetches current and historical order data from Dataverse at conversation start.
Power Apps
Dataverse
Power Automate
Power Fx
VIP Loyalty Discount System
Power Platform
Automated loyalty reward dispatch — no manual review
Built a server-side Power Fx function in Dataverse (“VIP Discount”) checking three conditions: on-time payment record, cumulative spend over threshold, and valid discount code reference. Connected via instant cloud flow in Power Automate — when the function returns true, a personalized discount email fires automatically. Travel booking company.
Power Apps
Dataverse
Power Fx
Power Automate
Real-time Free Delivery Check
Power Platform
Instant delivery eligibility — zero calculation logic in the app
Built a Power Fx function in Dataverse that checks the order subtotal against the free delivery threshold. The canvas app calls the function and displays the result instantly — no conditional logic on the app side. Server-side calculation keeps the app clean and reusable across touchpoints. Retail company.
Power Apps
Dataverse
Power Fx
WhatsApp Support Agent
Conversational AI
85% reduction in first-level support
WhatsApp AI agent handling order tracking, refund requests, address changes, and product swaps through API integration with the client’s order management system. E-commerce client, deployed in production.
Tiledesk
WhatsApp API
OpenAI API
AI Sales Advisor
Conversational AI
23% revenue increase
Connected the OpenAI API to a live Shopify product catalog and customer purchase history via Shopify MCP, delivering personalized recommendations during conversations without human involvement.
OpenAI API
Shopify MCP
Tiledesk
Multi-Agent Demo Booking Flow
Conversational AI
15% increase in demo bookings
One agent qualifies leads during a product conversation. A second collects contact details and confirms scheduling automatically. Context passes between agents without breaking conversation continuity.
Tiledesk
OpenAI API
DMG Multilingual Technical Agent
Conversational AI
Multi-language support, zero context loss on escalation
Technicians describe issues or share photos on WhatsApp. The agent retrieves solutions from product manuals in their own language. Escalates to a live support agent without losing conversation history.
Tiledesk
WhatsApp
RAG
Claude MCP + Google Calendar Integration
MCP
Eliminated manual scheduling back-and-forth
Integrated Claude via MCP to check Google Calendar availability in real time and automate slot negotiation, removing manual coordination from the scheduling process entirely.
Claude API
MCP
Google Calendar
Tiledesk to Zendesk Integration
Integration
90%+ conversations handled by AI — published as Tiledesk’s official guide
OAuth client setup in Zendesk Admin Center, webhook configuration, and automated ticket creation with urgency classification and requester data mapping. Published as the official Tiledesk integration guide.
Tiledesk
Zendesk
Make
OAuth 2.0
HubSpot Lead Qualification Automation
Automation
70% reduction in manual lead screening
Automated scoring workflows evaluating leads on role, company, industry, budget, and location. Bidirectional flows trigger WhatsApp outreach from HubSpot status changes, with AI managing the resulting conversation.
HubSpot
Make
n8n
Tiledesk
Education
Academic background
2019 – 2022
Management Engineering, MSc
Politecnico di Milano — Milan, Italy
Specialization: Digital Business & Market Innovation
2013 – 2017
Business Management, BSc
Azad University — Iran
Also: Information Technology, Associate’s Degree
Sep 2021 – May 2022
Market & Competitive Analyst
Digital360 — Milan, Italy
HubSpot partner research in Latin America. Thesis: “HubSpot Partners in Latin America.”
Recognition
Awards
Master’s Scholarship — awarded for academic excellence
Distinguished Scholar — highest GPA in BSc program
University work
Academic projects
Sep 2019 – Feb 2020
L’Oréal — Eco-Friendly Packaging Campaign
Sustainability-focused marketing campaign plan. Market research, competitor analysis, and campaign design reflecting the brand’s eco-positioning.
Feb 2021 – Jul 2021
Hotel Hamilton — Pandemic Pivot
Platform concept to repurpose vacant hotel rooms as remote workspaces. Redesigned restaurant operations as a hospitality training facility for newcomers to the industry.
Mar 2021 – Jul 2021
Haier — Digital Business Innovation
Smart home opportunity mapping for the 2025 horizon. Customer journey design using IoT and AI as enabling technologies within integrated smart home ecosystems.
Growth
Currently learning
Studying now
Active
Enterprise Security for Power Platform
Azure Entra ID, managed identities, DLP policies at enterprise scale, PII handling in Copilot Studio agents, and secure connection management for regulated environments including banking.
Active
Vector Databases & RAG Internals
Chunking strategies, embedding models, retrieval scoring, Chroma and Qdrant hands-on. Moving from configuring RAG systems built by others to designing retrieval architecture from scratch.
Active
AB-410 — Intelligent Applications Builder
Microsoft certification combining AI and Power Platform in one credential. Currently in preparation. AB-410 replaces the retiring PL-series exams and is listed as preferred by enterprise MS partners.
Active
AI Agent Evaluation Framework
Formalizing a repeatable evaluation methodology: deflection rate, accuracy on test sets, escalation rate, latency, cost per conversation. Building structured answers to “how do we know it’s working?”
Next up
Upcoming
LangGraph Fundamentals
Understanding multi-agent patterns at code level to contribute in technical architecture conversations without deferring to a developer.
Upcoming
ALM for Power Platform
Azure DevOps pipelines for Power Platform deployments, managed vs unmanaged solutions, environment variables, connection references, and the full dev-to-production cycle.
Recently completed
Completed
Copilot Studio — Advanced Grounding & Orchestration
Generative vs classic orchestration, knowledge source grounding, multi-channel enterprise deployment, and answer accuracy debugging using activity maps and transcript analysis.
Completed
Custom Connectors + OAuth 2.0
Building custom connectors for Power Platform, Authorization Code vs Client Credentials flows, Postman-first testing, and connecting connectors to Copilot Studio as actions.
Completed
Multi-Agent Orchestration Patterns
Parent-child agent design in Copilot Studio, shared component architecture, reusable action libraries, and known limitations around citation handling and orchestrator selection.
Completed certifications
Power Apps and SharePoint
Microsoft
Build AI Agents and Chatbots with LangGraph
LinkedIn Learning
Generative AI for Sales with Microsoft 365 Copilot
Microsoft
Getting Started with Microsoft Azure
LinkedIn Learning
Salesforce for Admins
Salesforce
HubSpot Sales Hub Software
HubSpot Academy